Messagr Messagr

Terms of use

Article 14 of Regulation (EU) 2022/2065. Short, because the service is small and a text nobody reads informs nobody.

Version of

This page is a translation. The French text of these terms is authoritative: where the two would differ, the French one applies.

This version has been in force since . The version it replaces, which exists in French only, remains readable.

What changed:

What the application shows is authoritative for its user: the three points article 14 requires are carried by the “Legal information” screen, reached from Settings. This page restates them and adds what a screen cannot carry: who operates the service, and under which law.

1. Who operates the service

Messagr is operated by RV Myriagone Holding, whose registered office is at 22 rue de la Garenne, 78130 Chapet, France, a single-member limited liability company (société à responsabilité limitée à associé unique) with a share capital of 5,087,000 euros, registered with the Versailles trade and companies register under number 894 754 548, represented by its manager, Michel-Marie Maudet.

Point of contact: conformite@messagr.eu.

The applicable law is French law, and Regulation 2022/2065 for what concerns digital services.

2. What is forbidden

The operator tolerates no content forbidden by these terms and no abusive behaviour: it takes the content down, suspends its author's account, then terminates it if the decision confirms it. Section 3 says by what means, and section 5 within what time.

Entry to Messagr is by named invitation only. An invitation is personal, limited in use, and not for resale. Whoever issued it can revoke it, and that revocation cannot be undone from the application.

A weekly invitation quota applies to every account in the same way. It exists to keep an invitation from being used for solicitation, and it targets no account in particular.

The minimum age is fifteen in France, the age of digital consent set by article 45 of the French Data Protection Act (loi Informatique et Libertés). Between fifteen and the age of majority, opening an account requires the joint consent of the minor and of one of their legal representatives.

3. The means of moderation actually employed

Moderation is done by the operator, that is, by people. They read of a conversation only what a report passes on to them.

What filters is the very shape of the service. You only write to someone who has accepted the invitation: nobody receives a message in a conversation they have not accepted, and an invitation can be declined. And any account can be blocked from a conversation: nothing it sends reaches you any more, what it has already written leaves your screens, and it can no longer invite you in Messagr. It is not told, and a block cannot be lifted. The operator learns who blocked whom, never what was said.

The server, for its part, does not filter content: it cannot read it. Content is end-to-end encrypted, the keys exist only on the devices of a conversation's members, and the operator holds messages it is cryptographically unable to read. There is no general monitoring, no proactive detection and no algorithmic ranking, since there is nothing to rank: no news feed, no recommendation, no directory.

The operator reads only what a report carries. A report is the only way anything readable reaches it: messages a person received and chooses to pass on to it, and nothing else of the conversation. Nothing is examined that a person has not reported.

What the operator can decide on what a report shows: take the reported messages down for everyone, suspend their author's account, then terminate it if the decision confirms the suspension. Without reading anything, it can also take away an account's ability to issue invitations, remove it from a group, or revoke a branch of invitations.

A message taken down leaves a line in its place saying that the operator took it down: a takedown is never a silent disappearance. A suspended account can do nothing more, but keeps its devices, its keys and its conversations, and the suspension is lifted if the decision does not confirm it. A terminated account is closed for good, as a deleted one is, without its holder having chosen it.

What it cannot do: read a conversation, or judge a message no report has shown it. A measure against an account is taken on facts that can be established without reading, or on what the report shows, never on a reporter's word alone, or reporting would become a weapon.

4. Human review

Every decision is taken by a person, never by an automatism. There is therefore no automated decision to review, and the guarantee article 14 attaches to human review is secured here by construction rather than by procedure.

A decision can be contested at conformite@messagr.eu, by the person who reported, quoting the report number, as well as by the person the measure concerns. It is then re-examined by someone other than whoever took it, whenever the organisation allows. On a service run by one or two people that condition cannot always be met, and writing this down is better than promising a separation that would not exist.

Messagr is a hosting service and not an online platform, recital 14 of the DSA excluding interpersonal messaging services. Articles 20 and 21, which require an internal complaint-handling system and information on out-of-court dispute settlement, therefore do not apply. This document does not claim to offer them.

5. Reporting, deciding, and within what time

Reporting is done from inside the application. In a conversation, you select one or more messages from the same person, then choose “Report” and a reason among what these terms forbid. Before anything is sent, the application says exactly what leaves: the chosen messages as you read them, their author and their time, and nothing else of the conversation. A photo or a document reported goes with them. Only the operator can open a report, and reporting tells nobody else.

Each report receives a report number, shown to the person who sends it. The decision is obtained by writing to conformite@messagr.eu with that number: the application does not follow a report once it is sent.

Within twenty-four hours of its receipt, the operator opens the report and, if what it shows breaks these terms, takes the reported messages down, then suspends their author's account.

A reasoned decision follows, within thirty days of the report's receipt at the latest. If it confirms the suspension, the account is terminated; otherwise it lifts it. It can be contested, as section 4 says.

Reporting a threat to life or safety to the authorities is not bound by these deadlines: it goes out without waiting for the outcome of the review.

Without the application, or for content you did not receive yourself, you write to conformite@messagr.eu. That e-mail receives an acknowledgement, then a reasoned decision within thirty days of its receipt at the latest, with the route to contest it.

6. Points of contact

For recipients of the service (article 12), two channels. Reporting from inside the application, for content received in Messagr, as section 5 says. And conformite@messagr.eu, electronically, in French or in English, for everything else, and to learn or contest a decision. There is no other.

For the authorities of the Member States, the European Commission and the European Board for Digital Services (article 11): the same address, in French or in English. Requests from the authorities take priority over any other correspondence.

7. Changes

Any change to these terms is brought to the attention of the recipients of the service. The date at the head of this page is that of the latest version.